Hotel News

Giving language skills a ‘Boost’: Mobile learning for hotel staff – News


Good service is key in the hospitality business. While we may say service is synonymous with a human touch, good communication between service providers and the receiver is mandatory. Foreign language skills, particularly English,  has become mandatory for those who directly interact and provide services to guests in hotels.

“Anyone from anywhere might stay in a hotel, hence hotel staff must be able to communicate with them,” Yudi Alamsyah, general manager of Harris Pop Hotel Surakarta, told The Jakarta Post.

Yudi went on to say that hotel staff often avoided communicating with…



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