A significant number of the major insurers in the UK have pulled out of the travel insurance market since the coronavirus pandemic sparked travel chaos around the world, Which? has found.
The consumer organisation contacted 75 insurance providers to establish if and how they were amending their provision of travel insurance following the global outbreak of coronavirus.
The researchers found that 31 insurers, including well-known companies such as Aviva, LV= and Direct Line, have temporarily suspended the sale of travel insurance to new customers as a result of the pandemic.
A further 13, including Axa, Saga and Staysure, have changed aspects of their policies making them more restrictive.
Existing customers who booked their trips and purchased their insurance before the outbreak, or before insurers amended their terms to exclude claims related to coronavirus, should still be able to claim for any non-refundable costs of cancelled holidays or travel plans as a result of the virus.
However, for people looking to buy new cover for future holidays, there is now a shrinking pool of providers offering cover for travel.
Which? is also concerned that some insurers are potentially treating customers who have been affected by coronavirus disruption…