Hyatt Hotels Corporation has waived cancellation fees for stays in Greater China, South Korea, Japan and Italy until March 31st.
The move is part of a wider package of measures designed to alleviate the impact of the coronavirus on travellers.
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.
Hyatt is also extending special exceptions for all advance purchase rate non-refundable reservations made directly with Hyatt on or before March 8th for travel through June.
Guests holding these fully prepaid reservations who have decided not to travel may opt to receive 10,000 World of Hyatt Bonus Points compensation in lieu of their stay to use toward future travel.
“We understand the need for increased flexibility with travel planning right now,” said Mark Hoplamazian, chief executive of Hyatt.
“We want you to know that we are monitoring the coronavirus situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from guests such as yourself.
“We believe in responsible and safe travel while staying vigilant and following the recommended procedures and…