Do you have clients who are a joy to work with? They’re so easy and complying; there’s an easy rhythm to working with them. Because of this, they free up your time to work with the more challenging clients on your roster.
It’s possible you need to focus on these folks a lot more than you already are, even if they’re not the most demanding people you’ve ever met.
Here’s a tip from Chris Austin, senior vice president of global sales and marketing for Seabourn: “Now that we’re in the new year, make a list of your clients and how much money they spend with you. Then add in how much time you spend with them. There should be a direct correlation between the two. If there isn’t, reconsider spending a lot more time with them in 2020 to retain their loyalty.”
This might seem like a no brainer, but isn’t it true that it’s the client who is the loudest and demands the…